Troubleshooting
Tutorial Page Issues
The tutorial page is blank or shows an error
- Check that you're using a modern browser (Chrome, Firefox, Safari, Edge)
- Try refreshing the page
- If the URL contains an old /api/shared/ path, it should redirect automatically to the new /tutorial/ format
Video won't play
- Ensure your browser supports WebM video (all modern browsers do)
- Check that you're not blocking media content via an ad blocker or browser extension
- Try a different browser
Screenshots look blurry
- Click on any screenshot to view it full-size in the lightbox
- Screenshots are captured at 1280×800 — they may appear slightly soft when scaled down in the step cards
Dark mode isn't working
- Click the sun/moon icon in the top navigation bar to toggle manually
- If you prefer to follow your system setting, make sure you haven't previously set a manual preference (clear
stepify-theme from your browser's localStorage)
Listing Page Issues
I can't see any tutorials
- Visit stepify.landingpad.digital/tutorials directly
- Check if a platform filter is active — click "All" to show all tutorials
- If the page loads but shows "No tutorials available", there may be a server issue
Video preview doesn't play on hover
- This feature requires JavaScript to be enabled
- If your system has "Reduce motion" enabled, previews are disabled automatically for accessibility
- Mobile devices don't support hover, so previews won't appear on touch screens
Getting Help
If you're experiencing an issue not listed here:
1. Note the URL of the page where the issue occurs
2. Describe what you expected to happen vs. what actually happened
3. Include your browser name and version
4. Contact us through this support portal
We aim to respond within one business day.
